Return to base for servicing

Propress have been making and servicing Propress steamers for over 30 years. If there’s something wrong with your Propress steamer and you’ve gone through all the troubleshooting options, it might be time to let the professionals have a look at it.

Call or email Propress with your details, we will need to know: where to collect from, where to send the bill, what the steamer’s serial number is (there should be a small sticker on the side with this on), and what’s wrong with it.  Don’t worry we don’t expect you to be an engineer, but if you can give us an idea of what it is doing (or not doing) it gives our engineers a place to start.

We understand that many of our customers cannot be without their steamers even for a few days. If this is the case for you give us a call on +61 (0)2 9962 9118 and we can hire a Propress steamer out to cover you for the duration of the repair.

Most repairs take 5 working days or fewer.

Please be aware that for the very old models (2500 & 3800), since we stopped making these models in c.2000, there are some parts we simply do not have and cannot get anymore. We know you love your old Propress steamers, but as a rule of thumb, if they’re old enough to go to university, it might be time to let go.