Support - Propress steamers

Support

Propress pride themselves on the quality and level of support they offer customers and people visiting the site, this is endorsed by the large number of outstanding reviews for both the company and employees.

Delivery and returns

Delivery is free of charge, and on acceptance of your order we aim to deliver within 2 working days, subject to availability. We offer a 14 day refund/returns policy on all products, but please note: refunds are only given at the discretion of Propress Ltd.

The Propress Guarantee

All Propress products come with 12 month’s warranty. Even though we take every care to ensure your Propress is delivered in 100% perfect condition, it is still possible that, in rare cases, it has a fault. If you discover a fault, please contact our customer support team who are here to help you.

Frequently Asked Questions

What is the steam time of a clothes steamer?

Well this depends on what model of fabric steamer you purchase, and how you use it. The PRO290 Propress Professional Steamer has about 70 minutes of continuous steam, the PRO580 Propress Professional Steamer has about 125 mins of continuous steam. To put this in context, once you are used to steaming, a T-shirt might take 30 seconds to steam, a wedding dress 5 minutes. That’s a lot of steamed clothes! The other factor is how you use it; the PRO580 steamer has a standby feature, this means that if you are interrupted while steaming, you can put the machine on standby and it will keep the water just below steaming temperature until you need to use it again. That 125 minutes could last you all day if you are busy enough! The standby feature means that no steam is wasted – saving you time and money.

How do I get the creases out of my curtains / wedding dress / dry-clean only suit / tablecloths / chair covers etc...?

The quickest, most efficient and effective way to remove creases in fabric is to steam them. Steaming plumps out the fibres of your textiles, giving them new life and making the creases just fall out – at least they do when you use a Propress Steamer’s aluminium nozzle! They are used extensively in the curtain fitting and bridal industry as it would just be impractical to try to iron these items. Propress Steamers’ aluminium nozzle means you can safely steam even the most delicate of fabrics.

What is the anticipated life span of a commercial steamer?

Propress steamers are built to last! The stainless steel boiler in each machine comes with a ten year guarantee and it is not unusual to get requests to repair machines that are 20 years old (or older!). Even in a very heavy usage environment (like a charity shop) we would estimate their lifespan to be approximately 10 years. The better you take care of your garment steamer the longer it will last. We recommend regular rinsing out and descaling of the tank and making sure that basic safety rules are followed (e.g. don’t pull the machine around by its cable!) but your fabric steamer should last for years and years. If you do encounter any problems with your garment steamer we are here to help and can offer servicing, replacement parts, or just advice, if that is what’s needed to get you up and steaming clothes or curtains again. We have been making fabric steamers for over 40 years and have hundreds of thousands of happy users, why not join them?

Does the price include delivery and tax?

Prices quoted on the website include tax, shipping is free unless you opt for Express Shipping at checkout.

What payment methods do you accept?

Visa, Mastercard and AMEX via Paypal; AfterPay is you prefer to pay over 4 months interest free, or Direct Debit.

Contact us

Contact us today - we're always here to help, and we'd love to hear from you!

Call us

Call us Monday to Friday 9am to 5pm on +61(0)2 9962 9118.

Connect via Social Media

Instagram: https://www.instagram.com/propresssteamers/ Facebook: https://www.facebook.com/PropressSteamersOz LinkedIn: https://www.linkedin.com/company/propress-australia-pty-ltd

Write to us or email

Propress Ltd, Unit 7, 104A Derby Street Silverwater NSW 2128 Email: [email protected]

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